Common Questions
What is OnePointCity?
As a central online transaction management system, OnePointCity offers a variety of products and services necessary to close a loan. OnePointCity is a convenient central resource to support lenders with settlement services for first mortgage, equity and refinancing loans.
What settlement services can be ordered through OnePointCity?
Here are just a few of the services we currently offer:
- Credit Reports
- Flood Zone Determinations
- Automated Valuations (AVMs)
- Verification Products
- Valuation Products
- Full Appraisals
As a part of our high quality standards, OnePointCity continually researches new providers to identify additional services.
To learn more about our current services, call 866.764.6855, option 4, or email sales@onepointcity.com.
Do I need to purchase software?
There is no software to purchase, integrate or maintain. OnePointCity is Internet-based, so all you need is an Internet connection and a Web browser.
How much training will my staff need?
With OnePointCity's intuitive navigation, drop-down menus and simple icons, your staff will be able to learn how to use our platform within minutes.
What is the underlying technology?
OnePointCity is Web-based and powered by the latest Lotus Domino technology. Our 2048-bit SSL encryption provides a secure platform with XML strategy for the exchange of information.
How long will it take to get OnePointCity up and running in my office?
On average, your OnePointCity connection will be operational in just a few hours. If your organization requires customized integration, the process may take longer, but we will make it a priority to complete the connection as fast as possible.
Will we have ONE number to call for customer service?
Yes. One Point City keeps service simple through a single toll-free number for all of your product/service needs.
Will OnePointCity make it easier for me to estimate and project settlement costs?
Yes. OnePointCity's pricing is simple and straightforward.
How long has OnePointCity been in operation?
OnePointCity, formerly known as TitleLink, was the first independent online transaction management system, and has been in continuous operation for over 20 years.
How do I set up an account with OnePointCity?
To set up an account with OnePointCity, just give us a call at 866.764.6855 and select option 4, or e-mail us at sales@onepointcity.com.